Business Process Engineer

Purpose Statement: To support the vision and strategy of a Business Unit by developing and implementing innovative business processes and models. The role involves identifying process improvement opportunities that align with strategic objectives and regulatory requirements, ensuring business benefits are achieved through success measurement. Key Responsibilities:

1. Process Development and Implementation:
   • Develop and implement innovative business processes and models to enhance the capability of the Business Unit.
   • Identify and evaluate process improvement opportunities to align with strategic objectives and regulatory requirements.
2. Business Improvement:
   • Use data analytics and business model design to enhance business processes and operational efficiencies.
   • Operationalize new business process solutions and improvements.
3. Measurement and Evaluation:
   • Measure the success of implemented processes and improvements to ensure business benefits are realized.

Experience:

• Minimum:
  • At least 5 years of relevant experience in processing systems, processes, procedures, and support in a similar environment.
  • Proven experience in data analytics, business model design, business process development or improvement, and operationalizing new business process solutions.
  • Experience with Six Sigma, Lean, Theory of Constraints (TOC), Business Improvement, and Agile methodologies.
• Ideal:
  • 5+ years of relevant experience with a focus on processing systems, processes, and support.
  • Experience in strategic business case development and translating divisional strategies into target operating models.
  • Management or leadership experience.

Qualifications:

• Minimum: Grade 12 National Certificate / Vocational and a relevant tertiary qualification in Engineering (General).
• Ideal or Preferred: Post-graduate qualification in Engineering (General) or Information Technology.

Knowledge:

• Minimum:
  • Lean principles and business change lifecycle.
  • System Development Life Cycle and Project Management Lifecycle.
  • Agile practices and Quality Management.
  • Risk & Issue Management.
  • Business analysis frameworks such as BABOK, SOA, TOGAF, ARCHIMATE.
  • Business case development and client experience mapping.
  • Process frameworks and process simulation modeling.
  • Financial modeling.
• Ideal:
  • Banking processes and procedures.
  • Banking systems (e.g., SBL, Horizon, STrack, Postilion).
  • In-depth knowledge of Capitec Products.
  • Data and trend analysis.

Skills:

• Communication skills.
• Analytical skills.
• Problem-solving skills.
• Interpersonal and relationship management skills.
• Facilitation skills.
• Negotiation skills.

Conditions of Employment:

• A valid driver's license and own vehicle.
• Contactable via own mobile phone.
• Must have fingerprints detectable/recognizable on Capitec Bank's internal electronic banking system.
• Clear criminal and credit record.