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Job Description:
We are looking for a Customer Service Coordinator to join our team in Richards Bay. The ideal candidate will coordinate customer service efforts, ensuring that all customer inquiries are handled efficiently and effectively. You will be responsible for managing service delivery, solving customer issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Oversee day-to-day customer service operations and coordinate service teams.
- Handle customer inquiries, complaints, and feedback with a focus on resolution.
- Maintain accurate records of customer interactions and service performance metrics.
- Collaborate with internal teams to ensure smooth communication and resolution of issues.
- Proactively identify areas for improvement in the customer service process.
Qualifications:
- Previous experience in a customer service or coordination role is preferred.
- Strong communication and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficient in Microsoft Office and CRM software.
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