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Job Description:
We are seeking an enthusiastic Call Centre Agent to join our team in Durbanville, Western Cape. This position involves managing customer interactions while delivering top-notch service.
Key Responsibilities:
- Handle inbound and outbound customer calls, resolving inquiries efficiently.
- Provide accurate information about products and services.
- Update customer information in databases and manage records.
- Meet individual and team targets, contributing to overall performance.
- Follow up on customer issues and ensure timely resolutions.
Qualifications and Skills:
- Experience in a call centre or customer service role is advantageous.
- Strong communication skills and attention to detail.
- Ability to manage high volumes of calls and multitask effectively.
- Proficiency in call centre systems and Microsoft Office.
- A customer-oriented attitude and a proactive approach to problem-solving.
Education:
- Matric certificate required; further training or experience in customer service is beneficial.
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