Customer Service Representative

  • Stellenbosch
  • Work Force

Job Description:

We are seeking an enthusiastic Call Centre Agent to join our team in Durbanville, Western Cape. This position involves managing customer interactions while delivering top-notch service.

Key Responsibilities:

  • Handle inbound and outbound customer calls, resolving inquiries efficiently.
  • Provide accurate information about products and services.
  • Update customer information in databases and manage records.
  • Meet individual and team targets, contributing to overall performance.
  • Follow up on customer issues and ensure timely resolutions.

Qualifications and Skills:

  • Experience in a call centre or customer service role is advantageous.
  • Strong communication skills and attention to detail.
  • Ability to manage high volumes of calls and multitask effectively.
  • Proficiency in call centre systems and Microsoft Office.
  • A customer-oriented attitude and a proactive approach to problem-solving.

Education:

  • Matric certificate required; further training or experience in customer service is beneficial.