Deputy General Manager

Our beautiful property, Qwantani, situated in the Freestate, close to Harrismith, has an exciting opportunity for a dynamic and experienced individual to join our team as the Deputy General Manager.

Key Responsibilities:

• Assisting the General Manager in his day-to-day operations of the resort.
• Ensuring compliance with all relevant safety codes, regulations, and industry standards.
• Collaborating with the General Manager to develop and implement strategies to improve Food and Beverage and Rental revenue.
• Conducting regular inspections to identify needs, safety concerns, and opportunities for improvement.
• Assign duties to the HOD’s and observe performance to ensure adherence to the Resort policies and established operating procedures.
• All duties associated with the management and control of the assets of the resort.
• The management of the performance of all staff and contract personnel employed at the property.
• Monitoring guest feedback on social media and online review platforms such as Facebook, Trip Advisor, Google, and hotel surveys.
• Initiating internal audits and implementing continuous improvement strategies.
• Receiving and resolving guest complaints and queries.
• Ensuring that all staff and contract personnel employed at the resort are always properly and adequately trained and fully conversant with all aspects of the duties they are required to perform.
• The implementation and management of guest services, entertainment programs, and other guest facilities to the standards determined by the employer from time to time.
• The implementation of all systems, facilities, and structures as determined by the employer from time to time.
• The management and reporting on all such areas as determined by the Employer’s policy and procedures.

Competencies Required:

• Strong managerial skills.
• Excellent communication skills (verbal and written).
• Strong project management skills.
• Decision making and problem solving.
• Strong financial acumen and administration skills.
• Knowledge of the timeshare industry is an added advantage.

Qualifications & Experience:

• Degree or diploma in Hospitality Management.
• Minimum 3 years’ experience in hotel/resort management.
• Experience in financials.
• Fully computer literate with working knowledge of Opera/Opera Cloud as well as Micros.
• At least 3 years management experience in a senior or equivalent role.