.. , clients, drivers, and contractors regarding deliveries and feedback. Administration and Record Keeping: Keep detailed records of fleet efficiency, fuel .. , and transport costs. Ensure good Administration practices and accurate documentation. Requirements: Qualifications: Grade .. read more
DUTIES
- Uphold the image of Services SETA through professional behavior and administration of the reception area and office according to quality standards.
- Always adhere to corporate values and ethics when interacting with Services SETAs
- Welcome visitors and offer refreshments where necessary.
- Provide assistance to walk-in visitors wherever possible.
- Keep visitors informed of waiting times where necessary.
- Keep the reception clean and tidy at all times.
- Report maintenance issues promptly and monitor progress until they are resolved.
- Attend to the reception area at all times during office hours.
- Perform basic trouble shooting to correct minor problems.
- Attend to incoming calls efficiently and timeously in order to minimize customer waiting time.
- Route calls to the relevant people
- When callers are on hold, ensure that the person whom they want to speak to is aware of the pending call and keep the caller up to date with progress.
- Proactively take messages and ensure that all staff are aware of and receive their messages timeously.
- Screen calls in order to assist with queries or to route the callers to the correct area
- Photocopy and scan documentation upon request
- Filing
- Distribute documents correctly and timeously
- Provide typing services as requested
- Bind documents when requested
- Receive and dispatch courier packages
- Collate information for reporting
- Support Services SETA projects by:
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- Assist in scheduling of monitoring and evaluation visits
- Assist in scheduling of induction visits
- Prepare site visits reports.
- Provide other project related clerical functions
- Support the office in conducting outreach and stakeholder engagements on and/or off-site
- National Senior Certificate or equivalent certification, at a minimum NQF 4
- A National Diploma or equivalent certification (NQF 6) in Business Administration or Public Administration or Office Administration or Project Management or Human Resources or equivalent certification