Phone Operator

  • Pretoria West
  • Woodafair Academics

The purpose of a Phone Operator is to provide customer service to people over the phone. This typically involves answering incoming calls, responding to customer enquiries, providing information, taking orders, troubleshooting issues and helping customers to resolve their problems. The Phone Operator must also ensure that customer service standards are met and maintained.

Phone Operator Role A Phone Operator is responsible for answering incoming calls and providing customer service to callers. They must provide accurate information, troubleshoot technical issues, take orders, and provide general assistance. They must demonstrate excellent communication, problem-solving, and customer service skills.

Phone Operator Duties Respond to customer inquiries and complaints Provide technical advice and assistance to customers Process customer orders and payments Troubleshoot and diagnose customer issues Maintain accurate customer records Ensure customer satisfaction

Phone Operator Requirements Good customer service skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment

Phone Operator Skills Excellent customer service Ability to troubleshoot technical issues Good telephone manner Strong communication skills

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