QA - Call Centre

  • EGoli
  • Recruitment Dynamix

Monitor calls for accuracy Data Capture Update CRM Must have good EXCEL Call customers to confirm details of products that they have ordered.
Arrange deliveries daily by area Resolve any customer problems Escalate any queries that you cannot manage to Team Leader

Must be able to handle high call volumes, whilst remaining patient, professional and understanding Weekend work required once-a-month, on rotation