Software Configuration Agent

Company: Tagmarshal Position: Software Configuration Agent Commencement: Immediately Contract: Full-time Work hours: 9AM to 6PM with flexible working hours as required Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experience Role summary: We are seeking a detail-oriented Software Configuration Agent to handle the configuration and maintenance of software systems that support our clients' operations. This role involves cross-checking that our systems align with client requirements, including renovations, custom setup needs, and subscription specifics. The successful candidate will ensure the efficient operation of each client’s course through optimal software setup and zoning. WHY WORK WITH TAGMARSHAL? We are a forward-thinking technology company providing cutting-edge solutions to enhance operations across the golf and leisure industry. With a focus on improving efficiency, delivering superior customer service, and leveraging advanced technology, we create custom solutions that ensure optimal performance for our clients worldwide. Tagmarshal is revolutionizing Golf Operations through data, with a strong presence in the USA, Europe, Canada, the UK, and South Africa. Our platform optimizes the pace of play, enhances operational efficiency, and improves the player experience for golf courses globally. We pride ourselves on fostering a culture of excellence, accountability, and continuous learning. Our new team members are held to high standards, focusing on results-driven execution and quality. At Tagmarshal, you’ll have the opportunity to work in a fast-growing company committed to innovation and operational success. RESPONSIBILITIES: System Cross-checks: Verify that our systems meet client-specific requirements, such as custom setups, recent course renovations, cart types, booking provider integration, and potential signal challenges on-site. Course Server Setup & Zoning: Configure course servers and software, ensuring proper zoning and mapping to optimize the client’s course based on flow of play and operational needs. Custom Setup & Subscription Configuration: Identify the correct applications and features required by each client based on their subscriptions and purchases, and ensure they are properly configured for optimal use. System Maintenance: Perform housekeeping tasks such as deactivating domain subscriptions and removing expired course data from the central database when contracts are canceled or changed. Data Integrity & Reporting: Maintain accurate logs in the CRM system, ensuring data integrity for performance analysis and reporting purposes. System Updates: Monitor and roll out firmware and software updates to ensure systems and devices perform optimally across all client setups. Deadline Adherence: Ensure all system configurations and software setups are completed within agreed timelines. Proactively manage time to meet deadlines and avoid delays. Escalation Management: Identify and escalate any issues or risks that may affect the configuration timeline, system performance, or client satisfaction. Collaborate with management and relevant teams to resolve challenges swiftly. Collaboration: Work closely with internal teams to ensure that course configurations are completed accurately and on time, resolving any issues that arise during the setup process. REQUIREMENTS: Technical Proficiency: Experience with system configuration and software setup, particularly in a client-focused environment. Attention to Detail: Ability to cross-check all client-specific requirements and ensure systems are configured accordingly. Problem-solving: Strong troubleshooting and critical thinking skills to resolve software configuration issues and optimize course setups. Time Management: Ability to handle multiple projects, prioritize tasks, and meet deadlines. Communication: Strong verbal and written communication skills to effectively work with internal teams and clients. Adaptability: Ability to manage changing project requirements and unexpected challenges. Drive & Initiative: Self-motivated with the ability to work independently and proactively identify and resolve issues. RELEVANT EDUCATION AND EXPERIENCE: Matric (high school diploma or equivalent). Experience with CRM systems. Experience in software configuration and system setup. Experience in an IT support role. Experience working with remote teams. Advantageous: IT certifications such as CompTIA A+, Linux skills, VMWare, or endpoint device management. Experience with cloud platforms, server setup, and maintenance (e.g., AWS, Google Cloud). Graduate studies in IT, Information Systems, or related fields.