Training and Support Consultant for Financial Software

  • Somerset West
  • Emporium Human Capital

Training Support Consultant (POS 24009) Somerset West R 20 000 to R 23 000 per month

Requirements: • Training or consulting experience • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience • Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages • Excel proficiency intermediate • Customer service / support experience will be advantageous

Responsibilities: • Creating and managing training plans with customers • Reporting on training progress of all customers that is in training • Work directly with client to effectively coordinate each training project to completion. • Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track. • Provide system training to customers • Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system • Assist with preparing data and uploading on to the system for new customers

Closing Date: 28 February 2024

To apply for this position: Send MS Word format CV to jobs@emporium.co.za and use POS24009 in the subject line